Booking policies

Know what applies before you book.

Every stay can have different cancellation terms, property rules, and payment conditions. GOROUNDX shows the policies that apply to your selected stay before you confirm your booking.

Policies may vary by property, room type, rate plan, selected dates, and special offers.

Before you confirm

Review the conditions of your stay

Check the cancellation terms, guest rules, and final price for your selected stay before you confirm your booking.

Cancellation terms

Check whether your booking is refundable and what charges may apply if you cancel.

Guest & property rules

Review occupancy limits, check-in requirements, children policies, and other property-specific rules.

Price & payment

Review the final price, taxes, fees, and available payment method before confirming.

Cancellation

Understand cancellation charges

The cancellation policy attached to your selected stay is shown before booking. Charges may depend on how close the cancellation is to check-in.

Example fee schedule

As check-in gets closer

Earlier → later

48 hours or more before check-in

0%

Free cancellation

24-48 hours before check-in

15%

Cancellation fee

12-24 hours before check-in

25%

Cancellation fee

Less than 12 hours before check-in

50%

Cancellation fee

Always refer to the policy displayed for your specific booking, as applicable terms may differ.

Policy variation

The policy shown on your booking is what matters

Different properties and room selections can carry different conditions. Review the final booking summary before confirming.

Property
Room type
Rate plan
Dates
Occupancy
Special offers
Property
Room type
Rate plan
Dates
Occupancy
Special offers
Special offers
Occupancy
Dates
Rate plan
Room type
Property
Special offers
Occupancy
Dates
Rate plan
Room type
Property
Guest rules

Guest & property policies

Know what to expect before you arrive. Check the details for your chosen property, including arrival times, guest limits, identification, and house rules.

01
Check-in and check-out
Each property sets its own arrival and departure times. These are shown before booking.
02
Guest occupancy
Room types have limits for adults, children, and total guests.
03
Children
Child age rules and applicable charges may vary by property.
04
Identification
Properties may require guests to present valid identification during check-in.
05
House rules
Smoking, pets, visitor rules, and other stay conditions are determined by the property.
Payments and refunds

Understand payment and refund terms

Review what you will pay, when cancellation charges may apply, and how eligible refunds are returned.

Payment

The amount payable, price breakdown, and available payment method are shown before confirmation.

Cancellation charges

If a cancellation fee applies, it is calculated according to the policy attached to your booking.

Refunds

When a refund is due, it is returned through the applicable payment method. Processing time may depend on the payment provider or bank.

Already have a booking?

Open your reservation to see the exact cancellation, payment, and property policies that apply to your stay.

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Still unsure about a booking policy?

Visit our Help Center if something about a stay's conditions isn't clear.

Visit the Help Center